Holiday Property Terms and Conditions of the holiday letting as agreed to by both parties are as follows:


** A credit card must be provided as security on all holiday bookings. These details will be held on file**

Please take a moment to read regulations on excess NOISE

Excessive noise, parties and functions are not permitted as they can cause disruption to neighbours as well as nearby residents and other holiday makers.

Noise limit laws

Time Day Noise limit
10pm-7am Monday to Saturday No clearly audible noise allowed
10pm-8am Sunday or public holiday No clearly audible noise allowed

All Quotations are subject to availability and are not guaranteed until receipt of the deposit, confirmed in writing. All care is taken when quoting however if there is a mis-quote or an incorrect price advertised the owner reserves the right to refuse the booking or terminate the agreement. This also applies to rate periods throughout the year.

Booking Requests are subject to availability and confirmation in writing.

Usage /NO functions

The premises are let to you for holiday purposes ONLY and only for the period stated on the receipt. NO weddings, parties, or large gatherings are allowed. Nor are professional photo shoots and commercial activities without prior arrangement and written consent by the Agent. The number of people occupying the premises must not exceed the number of people that were initially booked and/or had beds provided for. The use of and parking of Caravans, tents, boats, camper trailers or similar vehicles is not permitted on or near the holiday property including on nearby vacant lots, footpaths or reserves. Eviction of all guests without refund can apply for non compliance.

Check In/Check Out

Premises are strictly available from 2:00pm on the day of arrival and are to be vacated by 10.00am on the day of departure. The only way to absolutely ensure an early check-in or a late check-out id to book an extra day.


Should you have any maintenance issues please contact the office immediately so that it can be rectified in a timely matter. If the issues cannot be rectified we will offer alternative accommodation subject to availability Please choose your holiday accommodation carefully as no refund or change of property will be possible once your booking is confirmed. L J Hooker does not accept liability for changes made due to renovation, alteration and refurbishing of individual properties. Please be mindful of any maintenance reported to us, as any issues which are user error will be charged to your credit card. We endeavour to keep our website updated at all times.

Key Return

The property is to be locked and the keys returned to our office. If the office is closed please place keys in the Key Deposit Box at our Office 53 Booner Street, Hawks Nest.


A holding deposit of 50% of the total rent is required to reserve a property. The balance (residual amount) is to be paid in full 14 days prior to arrival. All payments made via credit card will incur a non refundable 2% processing fee.

SECURITY DEPOSIT FORM (BOND)A Guest Credit Card Authorisation form MUST be completed, signed and returned to our office prior to your booking. This is held on file until we have inspected the property. On arrival we will pre-authorise $500 for all properties on the nominated credit card. This will in effect freeze the dollar amount for a minimum 7 calendar days or more depending on the length of your booking.  Any charges applicable will be charged to your credit card, or deducted from your security deposit.

Charges or deductions will be made for excess cleaning, excess garbage, any late check outs, damages or security guard call out.  Should a claim be made against your security bond, an administration fee of $50.00 will also be deducted.


All prices quoted are in Australian dollars.

Non Payment of Residual Amount

If after a number of approaches this amount is not paid within 14 days of arrival the booking may be cancelled and the holding deposit will not be refunded.

Please note, All bookings will incur a $60.00 booking fee per property. Any bookings cancelled will not receive a booking fee refund.

Special conditions apply for cancellations. If you cancel your accommodation, and we can secure a replacement booking for the same period your deposit will be refunded less a $100.00 administration fee. If however the property cannot be relet, your deposit is not refundable. If you shorten your stay, the unused portion of your rental is not refundable.

Sale: In the event of the property being offered for sale the guest agrees to allow the owner or his agent to inspect the property with a prospective purchaser during reasonable hours by appointment.

Refund of balances paid

If the residual amount is not paid by the due date OR In the event of a cancelled booking by the Client, (for the whole time or any part thereof) the deposit and any subsequent amount is not refundable.Confirmed bookings made less than 30 days prior to the arrival date must be paid in full at the time of booking.


LJ Hooker accepts no responsibility for any inconvenience due to machinery or appliance breakdown. LJ Hooker best endeavours to repair, replace or hire an alternative will be undertaken.


L J Hooker has taken due care and responsibility to verify and check all information on our web sites, brochures or any written or verbal material supplied, as at the time of compilation, however, as this information is subject to change, it accepts no responsibility for any inaccuracy in pricing or mis-description contained in the publications.


If a property becomes unavailable for any reason LJ Hooker reserve the right to move the Client to alternative accommodation at LJ Hooker’s discretion.

The booking is made in good faith by the agent but may be subject to change in relation to;

  1. Increasing the nightly or weekly rate without notice by the owner
  2. The property being sold or permanently let prior to the commencement of the booking, in which case LJ Hooker will endeavour to alternative accommodation should the property sell or inadvertently becomes unavailable due to instructions by the owner.


Bookings will not be moved to alternate properties especially due to a ‘change of mind’. Any movement of bookings is at the discretion of LJ Hooker.

Breakages and losses to the property are to be reported to the agent and paid for immediately.

Additional cleaning

Should the property not be left in a reasonably clean and tidy state, at the discretion of the agent, any cleaning costs above and beyond normal will be charged to the credit card on record provided by the guest. Guests will be advised via email the details of the additional charges.

Loss of keys or remotes will be charged to the Client at the discretion of LJ Hooker. There will be a minimum cost $50.00.


LJ Hooker do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force of nature or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents, theft to or failure of machinery or equipment or industrial action.

Upon leaving the property the guests must ensure that all air conditioners are switched off and that all doors and windows are closed and locked.

Works In the event of any renovation/building work being carried out in or near the premises, such work is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience you may suffer as a result. No discount will be negotiated for any of the above.


Loss of, theft or damage to your personal belongings are not covered by the agent or the owner under their insurance policies. The agent and the owner take no responsibility for any loss, theft or damage to any occupant’s personal property on the premises. Travel insurance is highly recommended.

Please ensure the premises are securely locked at all times when leaving the property.


You WILL need to provide your own sheets, pillow cases, bath towels, bath mats, hand towel and T-towels. All pillows, Blankets, Doonas and Mattress protectors are supplied at the property for you.


No person on the premises shall be guilty of conduct that is a nuisance to any adjoining or neighboring occupants. Such as excessive noise, violence of any kind, bad language or the agent has the right to terminate the agreement immediately without any refund. In addition to these terms and conditions and the ‘House Rules’ provided all body corporate regulations must also be adhered to.

Alternate Accommodation

The agent will not be responsible for alternative accommodation or any other cost when guests arrive after hours.


Please note that not all properties have internet available. Please confirm via the property description.

The observance and compliance of these Terms & Conditions is compulsory.

Failure to observe these Terms & Conditions by guests/occupiers of the subject holiday property will grant to the agent the immediate right to terminate without any refund, the booking or occupancy of the subject holiday property.

If you have any enquiries what so ever please do not hesitate to contact us, we will do everything we can to ensure your holiday runs smoothly.